WELCOME TO SSXCUSTOMCREATIONS
💖CREATOR OF ALL THINGS PRETTY💖
I am so happy you are here! Take your time, look around and please feel free to reach out to me with any questions.
• My estimated turnaround time right now is 5-6 weeks, excluding weekends and holidays, and at times can be longer depending on the time of year and amount of orders in front of you.
•I understand your excitement to receive your product and I am working hard to get your new items shipped.Please visit our FAQ section (BELOW) for any other questions. Thank you for your patience!
• I am not responsible for any damage done once an item leaves my possession, including damage from dropping or not following the care instructions provided. For epoxied tumblers should be treated like glass. While properly cared for, epoxy provides a smooth and durable sealant, they are not crack proof and shouldn't be treated as such. If handled and treated with care, your tumbler will last a very long time.
I appreciate all your support and I am just as excited as you are when receiving it as I am when making it!
Q: When will my order ship?
A: My estimated turn-around time right now is 5-6 weeks, excluding weekends and holidays, and at times can be longer depending on the time of year and amount of orders in front of you. Once I have completed you order I will print out your label and you will get tracking information VIA email .
Q: Here is my order #, what is the status?
A: From the date you ordered, please count out 4-6 weeks ahead.
I have not passed the 6th week mark on any order. So your order will be shipped between that time frame from the date you ordered it.
If by any chance I am approaching passing the 6th week I will send you an email to update you.
Q: Can I return my order?
A: No returns are accepted at this time.
Q: Where is my order? It says delivered but I don't have it.
A: Unfortunately that is something that is out of my hands. Once your order leaves my possession I am no longer responsible for it. You will need to get in touch with the mail service used (UPS,USPS, DHL)
Q: Can I change my order?
A: As long as I haven't started or completed it yet, I will be able to change anything on it and depending on the changes, I will invoice/refund the difference.
Thank you so much for your patience, your support and your understanding. I am a small business and I am the entire heart of it all. I run it, I make each order by myself and I try my hardest to make every one of you as happy with your order as I can.